FAQ

Ro•sa•fa

The concept of beauty and taking care of care of one's skin and health can be traced back to our oriental roots and have ultimately shaped today's cosmetic climate. By combining our traditions with modern scientific techniques, the skincare brand Rosafa came to life to bring you the best of both worlds! The name Rosafa was created in reference to the first palm tree that came from Damascus and was planted in Spain due to the longing of aperson to his home country. As a result of the ripple effect, it is thought that the endless amount of palm tree in Spain today all originate back to that one tree called Rosafa... a wondrous butterfly effect.

We, at Rosafa, revolve around one vision, which is developing formulas consciously with the main goal to deliver products that are kind to your skin, soul, and mind. Our plant-powered formulas are designed to deliver the highest level of efficacy for deep skin nourishment. Every product we make is a meticulous blend of potent, plant-derived actives proven to be highly effective, safe and stable. We select our manufacturing partners carefully and cautiously to achieve the most sustainable path of production. Hence, we promise you natural, cruelty-free, toxics free products, that are packaged in recyclable and sustainable materials, and are ethically sourced from global suppliers.

Rosafa is kind to your skin, animals, & earth.

We find inspiration in time-honored ingredients to produce real and long-lasting results. Our almighty star ingredient is the date fruit, which has beautifying properties that have been backed by science in numerous clinical trials. Our formulas contain an average natural origin ingredients concentration of 99%. Moreover, sustainability is at the forefront of our ethos; hence, we make sure that the materials used in every step of the way are sustainable and environmentally-friendly. Last, but not least, we at Rosafa strive for innovation because this is what allows us to continue satisfying the needs of our clients while creating a positive impact on the environment.

Just visit our website and enter your email in the designated box at the footer. In doing so, you will be able to learn all about our programs, expected products, and special offers!

Yes, our website is secured in all aspects and is protected by Shopify Secure. Please visit this link to learn more about how our website is secured. https://www.shopify.co.id/security/pci-compliant

We offer full disclosure to our clients. You can delete all your data, or request a report with all your information by following this link: https://rosafaskincare.com/pages/appi-compliance

Rosafa is kind to your skin and to animals as well. We do not test our products on animals in any way or form.

Our formulas have been subjected to tests wherein they were exposed to extreme temperatures and they all remained stable. Like any other products in the market, though, we recommend that you store them in a cool and dark place.

Earn points with our reward system and enjoy free perks, products, and discounts.

The Rosafa Referral Program allows Rosafa customers to refer Rosafa products to friends and family members and earn 100 points every time the referred purchases a product, which can later be used to earn discounts.

For more information, please visit our website on https://rosafaskincare.com/pages/rewards-program

You can refer a friend or family member by logging into your account onwww.rosafaskincare.com and proceeding to your profile. Following that, click on ‘Earn Rewards’ and then ‘Refer Friends’. After clicking that, you can see your referral link and share it on your social media platforms with your family and friends. You can also track the progress of your points in the upper left corner.
For more information, please visit our website on https://rosafaskincare.com/pages/rewards-program

You can check your point’s balance by logging into your account and clicking on ‘Earn Rewards’. Your point balance should appear instantly.

You can send us an email to development@rosafaskincare.com regarding any points that have not been added to your account and we will get back to you in 3-5 business days.

You can join our Referral and Rewards Program by creating an account on our website and then proceeding to select the option to collect points that suits you best.

You can redeem your points as vouchers of $5, $10, $15 and $20 and use them at checkout.

• 500 points can be redeemed as $5
• 1000 points can be redeemed as $10
• 1500 points can be redeemed as $15
• 2000 points can be redeemed as $20

Your points will expire after one year of inactivity.

There are several ways you can earn points with our Rewards Program. Please find the list of options below:

• Whenever you make any successful purchase of our products from our website. Every dollar spent is equivalent to 1 point in our program.
• Receive 30 points by following our social media handle on Instagram.
• Receive 30 points by following our social media handle on Facebook.
• Receive 150 points by a posting review of our products on our website.
• Receive 100 points by referring our website and/or products to your friends (after successful creation of their account on our website).
• Receive 100 points as a celebration for your birthday!
• Receive 70 points by creating an account on our website.

Your rewards codes and seasonal promo codes are mutually exclusive; hence, they cannot be used together.

No, rewards codes do not have an expiry date. Should you face any problems, please send us an email to development@rosafaskincare.com and we will get back to you in 3-5 business days.

You will not be able to access our Rewards and Referral program unless you are signed into your account, so please make sure you do!

Yes, there is a limit. You are entitled to one review per product.

Yes, once a product is returned, the points you received will be deducted from your wallet.

No, you can refer as many friends as you wish! Keep them coming...